Senior Vice President, Customer Service
Southern California Edison
Lisa Cagnolatti is senior vice president of Customer Service at Southern California Edison, one of the nation’s largest electric utilities. She is responsible for overseeing the company’s customer products and services, business and residential customer account management, customer billing and credit, contact center operations and competitive telecommunications business.
Previously, Cagnolatti served as vice president of the Customer Service Operations Division and also vice president of the Business Customer Division before retiring from SCE in 2018.
She joined SCE in 1996 and has held a variety of duties with the company in a broad range of management positions. She previously was the director of the company’s call center operations, director of SCE’s billing, payment and credit activities, a region manager in SCE’s power delivery and construction organization and the manager of SCE’s rural district organization, which encompasses approximately 39,000 miles of territory and serves 150,000 customers, some of whom also get water and gas from SCE.
Before joining SCE, Cagnolatti worked 11 years with Southern California Gas Company in a variety of positions of increasing responsibility including account management, marketing, environmental policy and regulatory affairs. She also worked for two years at Procter & Gamble as a paper manufacturing team manager.
Since retiring from SCE, she has been an executive-in-residence at Arizona State University’s W. P. Carey School of Business.
In addition to her professional responsibilities, Cagnolatti is active serving the community with organizations that focus on philanthropy, education and community service. She is a board member of the Valley of the Sun United Way and a member of the African American Women’s Giving and Empowerment Circle in Phoenix. She also serves as president of the Desert Pearls Foundation, a 501(c)(3) community service organization and previously served as president of Alpha Alpha Iota Omega Chapter of Alpha Kappa Alpha sorority. She is a long-standing member of the Dean’s Corporate Advisory Board at the UCLA Samueli School of Engineering.
Cagnolatti earned a bachelor’s degree in chemical engineering from the University of California, Los Angeles and a master’s degree in business administration from Pepperdine University.